Delivery & Returns
Once your order has been received it will be packed and sent via one of our selected couriers dependant on where you live and the size and weight of your parcel.
We aim to have dispatched your item within 2 - 5 working days. Once your item has been dispatched you will receive an email notification. All couriers used will have a trackable system for your parcel. Our couriers aim to deliver your parcel within 2-5 working days once received.
The standard delivery charge for the UK Mainland is £3.90 and free on orders over £35. Delivery charges may vary at checkout due to area of residence and parcel size.
We deliver to the UK mainland. If you are from Ireland or the Scottish Highlands please get in touch with us to discuss postage options.
We reserve the right to withdraw and refuse delivery of products at any time and will not be liable to you or any third party by reason of our withdrawal.
Ivy Gift Company will accept returns on unwanted items within 14 days of you recieving your dispatch email. Your item must be returned to us in the same condition as when it was dispatched. Please email us at email@example.com to obtain return instructions. Any return costs must be covered by yourself.
If your order is damaged on delivery please send us an email explaining the damage and photo evidence within 24 hours and we will resend the item where possible or issue a refund.